What to Expect: Your First 30 Days in Scottsdale

How a New Building Contract Works

Property managers get burned by cleaning contractors who arrive once and disappear, or who perform well the first month and then degrade as crew attention shifts to newer accounts. Our process is designed to prevent both.

1. 1

   Walkthrough

   We visit the building with a building manager or engineer present. We map cleaning zones — lobby, corridors, stairwells, restrooms, elevator cabs — note flooring types, identify access constraints, and document the current pain points. This takes 30–45 minutes for a typical multi-tenant building. We do not quote by email from a floor plan.

2. 2

   Written Scope of Work

   Within two business days of the walkthrough, we return a written scope that itemises every cleaning task, frequency, and responsible party. The scope is the contract — if it says the elevator cab is cleaned nightly, the crew logs it nightly. You receive this document before signing anything.

3. 3

   Crew Assignment

   We assign a named crew lead to your building. That person is accountable for the scope. You receive a direct contact number for the crew lead — not a call centre that takes messages and forwards them two days later.

4. 4

   First Clean

   The first clean is supervised. We walk the building before and after. Any items missed or incomplete are corrected the same night. The first clean also establishes baseline photography for your records — useful if a tenant disputes the condition of a shared space.

5. 5

   30-Day Check-In

   One month in, we schedule a brief call or walkthrough with the building manager. Scope adjustments are made in writing and pricing is updated if the scope changes materially. We do not quietly let scope drift accumulate for a year and then bill for it at renewal.

Response Time Commitment

If you call during business hours (Mon–Fri 8:30am–5:00pm), you reach a person. If you call outside hours, you reach voicemail and we return the call next business day. For issues at the building, contact the crew lead directly. Issues not resolved by the crew lead come to management the same day.

Phone: (866) 958-8773